RedCherry

Broker & Prop Firm CRM

Loading0%
RedCherry
RedCherry support

Help Center

Answers to the questions brokers ask us most.

Common questions

Short answers, with more detail from our team on request.

How secure is my data with RedCherry?

Client data sits behind role-based permissions, and every staff action is recorded in activity logs. Our code is tightly controlled, tested and updated.

What type of IB scheme does RedCherry offer?

A multi-level scheme with no level limit. Commissions are calculated from volume or lots, with tiered bonuses, and payouts are managed from the CRM.

Does the CRM offer a welcome bonus to clients?

Yes. You can run sign-up, deposit, recurring and campaign bonuses, with lot targets and expiry dates tracked automatically.

What support do you provide, and how fast do you respond?

Technical and emergency support 24/7, from a team that has built brokerage CRM systems for over 15 years.

What if I need a product that isn’t integrated yet?

Tell us which provider or system you need. Our team scopes the integration with you and builds it.

How does the loyalty program work?

Traders earn points on every trade and climb levels such as Associate, Trader and Expert, with bigger multipliers at each level. Points are redeemable for cash or crypto.

Is there a mobile app for clients?

Yes. The client area is available as a branded iOS and Android app with balances, funding, alerts and biometric sign-in.

Guide: how the loyalty program works

The tiered loyalty program rewards active traders and helps a brokerage keep them. Traders earn points for every trade they place, and more trades mean more points. Enough points move a trader up a level, for example from Associate to Trader to Expert, and higher levels apply a bigger multiplier, so consistent traders earn points faster. Points can be redeemed for cash or crypto.

Brokerages use it to attract new clients and lower churn with a clear, simple reward program; IBs offer it alongside their standard benefits to bring in more clients. The program is configured in the bonuses and rewards module and shown to traders in the client area.

Bonuses and rewards in the RedCherry client portal

Didn’t find your answer?

Our support team is available 24/7.

Contact support